Does your instinct tell you that your windshield repair technician or windshield replacement technician is cheating on you with the repair or replacement cost and quality? It is pretty obvious to have such feelings when you hand over your belongings to the technician for repair. But one should never avoid that feeling; if you feel so, you should take your instinct seriously. I repeat, follow your instinct.
The best way out to handle counterfeiter is to well educate yourself of the industry standards. Each industry has a pre-defined set of standards and procedures to be followed for repairing. When it comes to auto glass or windshield, there are a set of parameters that should be met. One should be aware of the Auto Glass Replacement Safety Standards (AGRSS) to prevent themselves from being fooled by the technician.
Baloor Auto Glass cares for you and which is why we’re sharing a few factors that will help you select the best windshield technician. Let’s have a look at the following factors:
- One of the most important qualities of a good technician is how honest he is. While handling windshield repair or replacement, if he encounters a defective part he should first inform the customer about it. If the customer wants to replace the defective part with a new one then the technician should go further and communicate with the manufacturer to get the replacement done.
- Another factor to be considered is that the technician should inform the customer about the safe drive-away time after the repair or replacement process. Safe drive-away time is the amount of time that requires the adhesive used in the repair or replacement process to get dried properly. The time can range from a minimum of 30 minutes to several hours.
- Whether or not a technician is accountable for any other auto glass repair, he should always inform the customer about the repair that could not be done properly by him. In other words, if a technician is unable to reinstall any auto glass, it is his responsibility to let the customer know so that the customer can take care accordingly.
At Baloor Auto Glass, we hold and educate all the technicians with the new and updated AGRSS standards. We build a transparent communication with our customers and guarantee fair and professional service.